Privacy Policy

02 Data Controller

The data controller responsible for your personal data is:

03 Information We Collect

Depending on how you interact with Coventra, we may collect the following categories of personal data:

• Identity and contact data — such as your name, email address, phone number, and postal address when you submit an inquiry or request information.
• Communication data — including the content of messages, project descriptions, and any attachments you voluntarily provide.
• Technical data — such as IP address, browser type, device information, operating system, referral source, and general usage data collected through cookies and similar technologies.
• Preference data — including cookie consent choices and communication preferences you express to us.

We do not intentionally collect special categories of personal data unless you voluntarily provide such information and we have a lawful basis to process it.

04 How We Use Your Information

Coventra processes personal data for the following purposes:

• Responding to inquiries about renovation projects, material supply, and general company information.
• Providing quotations, technical guidance, and follow-up communication related to your request.
• Operating, maintaining, and improving the functionality and security of our website.
• Analysing website traffic and user interaction patterns to enhance content and usability.
• Complying with legal obligations, enforcing our terms, and protecting the rights and safety of Coventra and its users.

05 Legal Basis for Processing

Under the GDPR, we rely on one or more of the following legal bases when processing personal data:

• Consent — where you have given clear permission, such as accepting optional cookies or subscribing to communications.
• Contractual necessity — where processing is required to respond to your request or take steps prior to entering into an agreement.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as website security, analytics, and improving our services, provided your rights do not override those interests.
• Legal obligation — where we must retain or disclose data to comply with applicable laws or regulatory requirements.

06 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to ensure core functionality, remember your preferences, and understand how visitors use our pages.

Essential cookies are required for the website to function correctly and cannot be disabled through our cookie banner without affecting site performance.

Optional cookies help us analyse traffic patterns and improve the user experience. These are placed only when you select "Accept All" in our cookie consent banner.

You can manage cookie preferences through our on-site banner or by adjusting your browser settings. Disabling cookies may limit certain features of the website.

07 Data Sharing and Disclosure

Coventra does not sell personal data. We may share information only in the following circumstances:

• With trusted service providers who assist us in hosting, analytics, email delivery, or technical support, bound by confidentiality and data processing agreements.
• When required by law, court order, or governmental authority.
• To protect the rights, property, or safety of Coventra, our clients, or others, where disclosure is reasonably necessary.

Any third-party processors are permitted to handle personal data solely for the purposes defined by Coventra and in compliance with applicable data protection standards.

08 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Inquiry correspondence is typically retained for the duration of active communication and for a reasonable period thereafter to maintain business records. Technical and analytics data is retained according to the lifespan of the relevant cookies or internal retention schedules.

When personal data is no longer required, Coventra securely deletes or anonymises it using appropriate technical and organisational measures.

09 Your Rights

If you are located in the European Economic Area or another jurisdiction granting similar rights, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to legal exceptions.
• The right to restrict or object to certain processing activities.
• The right to data portability, where applicable.
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
• The right to lodge a complaint with a supervisory authority, including the Polish Personal Data Protection Office (UODO).

To exercise any of these rights, contact us at Coventra@op.pl. We will respond within the timeframe required by applicable law.

10 Data Security

Coventra implements appropriate technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction.

While we take data security seriously, no method of electronic transmission or storage is completely secure. We encourage you to use caution when sharing sensitive information online and to contact us directly if you suspect any unauthorised use of your data.

11 International Data Transfers

Coventra primarily processes personal data within the European Union. If data is transferred outside the EEA — for example, through the use of certain cloud or analytics providers — we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised under GDPR.

12 Changes to This Policy

Coventra may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised policy text. We encourage you to review this page periodically.

13 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Coventra handles personal data, please contact us: